@article{ref1,
title="New ways of looking at management information systems in human service delivery",
journal="Evaluation and program planning",
year="1979",
author="Cohen, Stanley H. and Noah, James C. and Pauley, Ann",
volume="2",
number="1",
pages="49-57",
abstract="The functional aspects of management information systems (MIS's) in human-service delivery agencies are critically examined from the viewpoint of a behavioral systems analysis model. This model distinguishes between MIS as an information-gatherer and as a system to control agency behavior and administrative decision-making. The choice of a particular MIS involves the consideration of the agency 's informational objectives, the extent to which the MIS exerts control over the decision-making process, and its cost-effectiveness. The behavior-analytic approach to MIS requires an evaluation of the way in which the system affects the behavior of agency personnel and, ultimately the clients.<p />",
language="",
issn="0149-7189",
doi="10.1016/0149-7189(79)90046-6",
url="http://dx.doi.org/10.1016/0149-7189(79)90046-6"
}