@article{ref1,
title="How employee assistance programs determine service utilization: A survey and recommendations",
journal="Evaluation and program planning",
year="1986",
author="Korr, Wynne S. and Ruez, Joan F.",
volume="9",
number="4",
pages="367-371",
abstract="A survey of Employee Assistance Programs investigated how utilization of services was quantified. Many inconsistencies were found. Few programs reported a penetration rate, and each one that did used a different formula. A model is presented to deal with these problems.<p />",
language="",
issn="0149-7189",
doi="10.1016/0149-7189(86)90051-0",
url="http://dx.doi.org/10.1016/0149-7189(86)90051-0"
}