@article{ref1,
title="Measuring member satisfaction with a self-help association",
journal="Evaluation and program planning",
year="1990",
author="Kurtz, Linda Farris",
volume="13",
number="2",
pages="119-124",
abstract="An evaluation of the Manic Depressive and Depressive Association of Chicago utilized an adapted version of the CSQ-8, Client Satisfaction Questionnaire, as part of a mail survey. Comparison of mean ratings by the self-help members were lower than norms for mental health clients on whom the CSQ-8 was first applied. Interitem correlations of item means on the adapted version indicated similar psychometric properties as the original CSQ-8 and correlations of satisfaction ratings and demographic variables indicated that demographics have little influence on ratings. Respondents with longer-term membership, more intense involvement and perceptions of positive outcome revealed higher levels of satisfaction.<p />",
language="",
issn="0149-7189",
doi="10.1016/0149-7189(90)90039-Y",
url="http://dx.doi.org/10.1016/0149-7189(90)90039-Y"
}