@article{ref1,
title="Telephonic response to workers in crisis",
journal="Case manager",
year="2002",
author="Appelhans, Janet R. and Kupferer, Sylvia",
volume="13",
number="2",
pages="53-55",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="1061-9259",
doi="",
url="http://dx.doi.org/"
}