@article{ref1,
title="How to improve interorganisational relationships in air traffic management",
journal="Human factors and aerospace safety",
year="2003",
author="Adolph, L",
volume="3",
number="3",
pages="223-229",
abstract="The air traffic system is a very complex one, different organisations have to work together, the demands concerning quality, safety and security are very high. Organisations spend a lot of resources in building up technology to improve the co-operation processes. The human factor of co-operation is well known as 'the problem', but there are hardly ideas what can be done to improve this weak point. In this paper a concept is provided which helps to develop successful co-operation processes on the human interaction level.<p />",
language="",
issn="1468-9456",
doi="",
url="http://dx.doi.org/"
}