@article{ref1,
title="Incompatible goals, uncertain information and conflicting incentives: The dispatch dilemma",
journal="Human factors and aerospace safety",
year="2001",
author="Smith, Kersha",
volume="1",
number="4",
pages="361-380",
abstract="<p>[Abstract unavailable]</p>",
language="",
issn="1468-9456",
doi="",
url="http://dx.doi.org/"
}