@article{ref1,
title="Putting it into words",
journal="AeroSafety world",
year="2012",
author="Werfelman, Linda",
volume="7",
number="",
pages="25-28",
abstract="Non-standard phrases, slang and rapid-fire speech hinder pilot-controller communications.<p />",
language="",
issn="1934-4015",
doi="",
url="http://dx.doi.org/"
}