@article{ref1,
title="Three complementary approaches for crisis management",
journal="International journal of emergency management",
year="2012",
author="Hernantes, Josune and Labaka, Leire and Laugé, Ana and Sarriegi, Jose María",
volume="8",
number="3",
pages="245-245",
abstract="Crisis is a wide concept which may include a diverse set of events and behaviour patterns. Thus, crisis management requires complementary approaches that provide a more complete perspective. This paper describes a useful methodology to analyse crises from a multiple perspective approach that contributes to acquire a more deep understanding about crises and their management. The first approach focuses on the peak of the crisis paying attention to how to respond to the crisis-triggering event and to the cascading effects that amplify the crisis impact. The second approach adopts a long-term perspective, identifying the relationship between the policies implemented on the pre-crisis phase and the subsequent impacts on the crisis peak and post-crisis phases. The third approach researches on the learning process from one crisis to the next one.<p />",
language="",
issn="1471-4825",
doi="10.1504/IJEM.2012.047528",
url="http://dx.doi.org/10.1504/IJEM.2012.047528"
}