@article{ref1,
title="Sources, reactions, and tactics used by RNs to address aggression in an acute care hospital: a qualitative analysis",
journal="Journal of nursing administration",
year="2013",
author="Autrey, Pamela S. and Howard, Jack L. and Wech, Barbara A.",
volume="43",
number="3",
pages="155-159",
abstract="OBJECTIVE: : This research seeks to identify the sources of, reactions to, and tactics that nurses use to address aggression in the workplace. BACKGROUND: : Models explaining aggression have limitations and do not address the tactics that victims use when confronted with aggression. METHODS: : Personal interviews were conducted with 47 RNs at a large university hospital. Grounded theory techniques were used in the analysis. RESULTS: : Tactics varied by the type of perpetrator being addressed. Coworkers were likely to be the aggressor, with patient care technicians being the most commonly identified aggressor toward RNs. CONCLUSIONS: : Knowing the sources, reactions, and tactics used in response to aggression is necessary to support the development of preventive and responsive strategies from individual and organizational perspectives.<p /> <p>Language: en</p>",
language="en",
issn="0002-0443",
doi="10.1097/NNA.0b013e318283dc90",
url="http://dx.doi.org/10.1097/NNA.0b013e318283dc90"
}