@article{ref1,
title="Ensuring continuity in hot water delivery",
journal="Health estate",
year="2005",
author="Pegden, Peter",
volume="59",
number="4",
pages="49-50",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0957-7742",
doi="",
url="http://dx.doi.org/"
}