@article{ref1,
title="Language error in aviation maintenance: data from Asia",
journal="Proceedings of the Human Factors and Ergonomic Society annual meeting",
year="2005",
author="Drury, C. G. and Ma, J.",
volume="49",
number="1",
pages="123-127",
abstract="English is the language of aviation, including aviation maintenance. As more maintenance work is outsourced to non-English-speaking countries, language error may be a problem. A study of 254 maintenance personnel at nine sites in Chinese-speaking countries measured the reported incidences of seven scenarios and tested intervention effectiveness. Four of the scenarios had reported incidence of 4-5 per year, and the expected causal factors were reported. A test of interventions to work documentation revealed that participants tended to maintain a constant level of accuracy and speed to produce this level. A Chinese translation of the document was the only significant intervention, giving about a 10% speed advantage.<p /><p>Language: en</p>",
language="en",
issn="2169-5067",
doi="10.1177/154193120504900127",
url="http://dx.doi.org/10.1177/154193120504900127"
}