@article{ref1,
title="Road trauma counselling service",
journal="Proceedings of the Australasian road safety research, policing and education conference",
year="2002",
author="Parker, C. and Parsons, J. and Pettet, T.-a.",
volume="6",
number="2",
pages="203-206",
abstract="This paper details the planning, consultative process, establishment, operation, promotion and evaluation of a dedicated road trauma counselling service. This free and confidential telephone counselling service has been initiated to specifically provide a service for those suffering emotional, psychological trauma as a result of road crashes. The service is a result of an expressed need by community members and identified as a gap in service provision following consultation and research. Emergency personnel are now able to supply witness, and/or family or friends affected by road crashes, with a telephone number to access assistance and advice in coping with impact on them. Lifeline, in partnership with RoadWise, has a team of specially trained operators that provide this service statewide 24 hours a day, 7 days a week. In operation for 6 months, early evaluation results are positive (in terms of better managing road trauma) with expected demand being exceeded.<p />",
language="en",
issn="",
doi="",
url="http://dx.doi.org/"
}