@article{ref1,
title="Characteristics of veterans accessing the Veterans Affairs telephone triage who have depression or suicidal ideation: opportunities for intervention",
journal="Online journal of public health informatics",
year="2013",
author="Ludwig, Alison and Lucero-Obusan, Cynthia and Schirmer, Patricia and Holodniy, Mark",
volume="5",
number="1",
pages="4454-4454",
abstract="Veterans accessing Veterans Affairs (VA) health care have more characteristics associated with suicide risk compared with the general U.S. population. Telephone triage is a national telephone-based system used to assess Veterans with acute medical or mental health complaints. We used a biosurveillance application to characterize Veterans who call telephone triage because of suicidal ideation or depression. >2,000 Veterans called during January-June 2012. Suicide prevention training should be prioritized for operators working during off-hours and weekends. Standard notification of clinical staff regarding calls to prevent loss to follow-up and investigation into increased call burden in identified geographic areas is recommended.<p /> <p>Language: en</p>",
language="en",
issn="1947-2579",
doi="10.5210/ojphi.v5i1.4454",
url="http://dx.doi.org/10.5210/ojphi.v5i1.4454"
}