@article{ref1,
title="Managing Soft Knowledge in a Hard Workplace",
journal="Cognition, technology and work",
year="1999",
author="Baldwin, L. P. and Paul, R. J. and Williams, D. S.",
volume="1",
number="3",
pages="133-141",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="1435-5558",
doi="10.1007/s101110050011",
url="http://dx.doi.org/10.1007/s101110050011"
}