@article{ref1,
title="Problem detection",
journal="Cognition, technology and work",
year="2005",
author="Klein, Gary and Pliske, Rebecca and Crandall, Beth and Woods, David D.",
volume="7",
number="1",
pages="14-28",
abstract="Problem detection is the process by which people first become concerned that events may be taking an unexpected and undesirable direction that potentially requires action. Previous accounts [e.g., Cowan (Acad Manage Rev 11(4):763-776, 1986)] described problem detection as the accumulation of discrepancies until a threshold was reached. In reviewing incidents taken from a variety of natural settings, we found that discrepancy accumulation did not apply to the incidents we reviewed, because (a) cues to problems may be subtle and context-dependent, and (b) what counts as a discrepancy depends on the problem-solver's experience and the stance taken in interpreting the situation. In many cases, detecting a problem is equivalent to reconceptualizing the situation.<p /><p>Language: en</p>",
language="en",
issn="1435-5558",
doi="10.1007/s10111-004-0166-y",
url="http://dx.doi.org/10.1007/s10111-004-0166-y"
}