@article{ref1,
title="Dealing with aggressive employee behavior",
journal="Personnel administrator",
year="1978",
author="Flynn, W. R. and Stratton, W. E.",
volume="23",
number="2",
pages="53-4, 56",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0031-5729",
doi="",
url="http://dx.doi.org/"
}