@article{ref1,
title="How to plan for crisis communication",
journal="Public Relat J",
year="1979",
author="Smith, R. S.",
volume="35",
number="3",
pages="17-18",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0033-3670",
doi="",
url="http://dx.doi.org/"
}