@article{ref1,
title="Managing verbal abuse",
journal="Recruit Retent Rep",
year="1992",
author="Cox, H.",
volume="5",
number="2",
pages="4-7",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="1044-0666",
doi="",
url="http://dx.doi.org/"
}