@article{ref1,
title="Insights into defusing violence, resolving crises",
journal="Behavioral healthcare",
year="2014",
author="Grantham, Dennis",
volume="34",
number="2",
pages="30-31",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="1931-7093",
doi="",
url="http://dx.doi.org/"
}