@article{ref1,
title="Assertiveness: the meek inherit the dirty work",
journal="Occupational health nursing",
year="1978",
author="Nussbaumer, B.",
volume="26",
number="12",
pages="9-11",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0029-7933",
doi="",
url="http://dx.doi.org/"
}