@article{ref1,
title="Characteristics of people who use telephone counseling: findings from secondary analysis of a population-based study",
journal="Administration and policy in mental health",
year="2014",
author="Bassilios, Bridget and Harris, Meredith and Middleton, Aves and Gunn, Jane and Pirkis, Jane",
volume="42",
number="5",
pages="621-632",
abstract="The characteristics of people who use telephone counseling are not well understood. This secondary analysis used data from a nationally representative community survey of 8,841 Australian adults to compare callers and non-callers to telephone counseling services. Callers have a poorer clinical profile, including a higher risk of suicide, than people who do not use telephone counseling. They also use a variety of other mental health services. Repeat calls are associated with anxiety disorders, receipt of mental health care from general practitioners, and social disadvantage. All callers have a potential need for telephone counseling and further population studies that distinguish between telephone services intended to provide crisis (one-off) and ongoing counseling are warranted.<p /> <p>Language: en</p>",
language="en",
issn="0894-587X",
doi="10.1007/s10488-014-0595-8",
url="http://dx.doi.org/10.1007/s10488-014-0595-8"
}