@article{ref1,
title="Police performance measurement: an annotated bibliography",
journal="Crime science",
year="2015",
author="Tiwana, Neena and Bass, Gary and Farrell, Graham",
volume="4",
number="1",
pages="e1-e1",
abstract="This study provides information to assist those involved in performance measurement in police organisations. The strategies used to identify the literature are described. Thematic sections cover; general overviews; methodological issues; performance management in other industries; national, international and cross-national studies; frameworks (e.g. Compstat; the Balanced Scorecard); criticisms (particularly unintended consequences); crime-specific measures; practitioner guides; performance evaluation of individual staff; police department plans and evaluations; annotated bibliographies in related areas, and; other literature. Our discussion offers two conclusions: the measures best aligned with performance are typically more expensive, while most operational data should only provide contextual information; the philosophy of open governance should be pursued to promote transparency, accountability and communication to improve police performance.<p /> <p>Language: en</p>",
language="en",
issn="2193-7680",
doi="10.1186/s40163-014-0011-4",
url="http://dx.doi.org/10.1186/s40163-014-0011-4"
}