@article{ref1,
title="Patient satisfaction, patient safety and increasing violence against healthcare professionals",
journal="Pakistan journal of medical sciences quarterly",
year="2015",
author="Jawaid, Shaukat Ali",
volume="31",
number="1",
pages="1-3",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="1682-024X",
doi="10.12669/pjms.311.6965",
url="http://dx.doi.org/10.12669/pjms.311.6965"
}