@article{ref1,
title="Managerial and organizational discourses of workplace bullying",
journal="Journal of nursing administration",
year="2015",
author="Johnson, Susan L. and Boutain, Doris M. and Tsai, Jenny H-C and de Castro, Arnold B.",
volume="45",
number="9",
pages="457-461",
abstract="OBJECTIVE: To explore how workplace bullying is addressed by hospital nursing unit managers and organizational policies. <br><br>BACKGROUND: Although workplace bullying is costly to organizations, nurses report that managers do not consistently address the issue. <br><br>METHODS: This study used discourse analysis to analyze interview data and policy documents. <br><br>RESULTS: There were differences in the manner in which managers and the policy documents labeled bullying-type behaviors and discussed the roles and responsibilities of staff and managers. Policies did not clearly delineate how managers should respond to workplace bullying. <br><br>CONCLUSIONS: These differences can allow management variation, not sanctioned by policy. Unclear policy language can also offer insufficient guidance to managers, resulting in differential enforcement of policies.<p /> <p>Language: en</p>",
language="en",
issn="0002-0443",
doi="10.1097/NNA.0000000000000232",
url="http://dx.doi.org/10.1097/NNA.0000000000000232"
}