@article{ref1,
title="How to avoid having to run - hide - fight"",
journal="Journal of healthcare protection management",
year="2015",
author="Sawyer, James R.",
volume="31",
number="2",
pages="15-22",
abstract="&quot;Zero incidents&quot; is the goal every security planner should work to achieve. The tools to build a &quot;zero incidents&quot; environment involve: * Acknowledging that violence is preventable. * Providing optimum customer service to every visitor, patient, family member. They are all VIP'S. * A strong emphasis on documentation. * Honoring and responding to staff intuition. *A proactive threat response program-policy. * Teaching all staff the verbal/non-verbal warning signs of violence. * Proactively contacting individuals of concern, making direct contact. * Having a strong domestic violence response and support plan. Active Shooter and Code Silver (combative patient with a lethal weapon) planning should also involve the crucial component of violence prevention and &quot;zero incidents&quot; philosophy. By merging these two, security planners will achieve the best of all possible outcomes. They will teach staff how to run, hide and fight and at the same time build a culture and workforce that provides both maximum customer support and staff awareness.<p /> <p>Language: en</p>",
language="en",
issn="0891-7930",
doi="",
url="http://dx.doi.org/"
}