@article{ref1,
title="Entrepreneurship and crisis management: the experiences of small businesses during the London 2011 riots",
journal="International small business journal",
year="2016",
author="Doern, Rachel",
volume="34",
number="3",
pages="276-302",
abstract="This article examines the impact of a crisis on small firms. Taking a phenomenological research approach, qualitative interviews were conducted to capture the experiences of small businesses directly affected by looting, vandalism and/or arson in the London 2011 riots. This study adds to the literature on crisis management by highlighting the different types of losses encountered by small businesses following a crisis and the role individual owner-managers, businesses and the wider community play in enhancing or minimizing losses. A model is developed to capture those factors that influence which small businesses were vulnerable or resilient to the riots.<p /> <p>Language: en</p>",
language="en",
issn="0266-2426",
doi="10.1177/0266242614553863",
url="http://dx.doi.org/10.1177/0266242614553863"
}