@article{ref1,
title=""Live chat" clients at kids help phone: individual characteristics and problem topics",
journal="Journal of the Canadian Academy of Child and Adolescent Psychiatry",
year="2016",
author="Haner, Dilys and Pepler, Debra",
volume="25",
number="3",
pages="138-144",
abstract="OBJECTIVE: Young people in Canada prefer to use the Internet over face-to-face contact when seeking help for problems of daily living and mental health problems. Kids Help Phone (KHP) provides on-demand, anonymous help to young people via telephone and Live Chat technologies. <br><br>METHODS: Two hundred thirty-two phone clients and 230 Live Chat clients responded to a questionnaire at this otherwise anonymous service, providing previously inaccessible data about their individual characteristics and characterizations of the problems for which they sought help. <br><br>RESULTS: There was a larger proportion of weighty problems (mental health and suicide) among chatters than callers. There were also more non-heterosexual youth, and those who identified as Asian and Black African or Caribbean, using Live Chat than phone. <br><br>CONCLUSIONS: Implications for training Live Chat counsellors to respond effectively to chatters are discussed.<p /> <p>Language: en</p>",
language="en",
issn="1719-8429",
doi="",
url="http://dx.doi.org/"
}