@article{ref1,
title="RAND's silent monitoring protocol for assessing suicide crisis line call content and quality",
journal="Rand health quarterly",
year="2016",
author="Jaycox, Lisa H. and Ramchand, Rajeev and Ebener, Patricia A. and Barnes-Proby, Dionne and Gilbert, Mary Lou",
volume="5",
number="3",
pages="8-8",
abstract="This article describes the methods for developing and testing a silent monitoring protocol for California suicide crisis call centers to evaluate call content and quality, document staff strengths and weaknesses, and identify areas for further training.<p /> <p>Language: en</p>",
language="en",
issn="2162-8254",
doi="",
url="http://dx.doi.org/"
}