@article{ref1,
title="De-escalate tense talk. Five simple strategies to help keep things cool",
journal="Health progress (Saint Louis, Mo.)",
year="2016",
author="Garrido, Ann M.",
volume="97",
number="4",
pages="67-69",
abstract="The tensions of the wider world all too frequently erupt in our nation's emergency rooms in the form of gunshot wounds and domestic battery, gang brawls and road rage accidents. As health care professionals, you generally are called into action after things have taken a turn toward violence. Even as you suture and bandage and console frightened family members, I imagine you sigh: &quot;Why did things have to go this far?&quot;<p /> <p>Language: en</p>",
language="en",
issn="0882-1577",
doi="",
url="http://dx.doi.org/"
}