@article{ref1,
title="Provider approachability: an all-staff survey approach to creating a culture of safety",
journal="Journal of patient safety",
year="2017",
author="Deyo-Svendsen, Mark E. and Palmer, Karl B. and Albright, Jill K. and Phillips, Michael R. and Schilling, Keith A. and Cabrera Svendsen, Matthew E.",
volume="ePub",
number="ePub",
pages="ePub-ePub",
abstract="OBJECTIVES: A culture-of-safety survey of our hospital staff revealed fear-based reluctance to question those in authority. We aimed to examine provider approachability (words and actions that promote trust and reduce or eliminate fear of interaction). <br><br>METHODS: Providers and staff completed an anonymous facility-wide survey (survey 1) regarding perceptions of provider approachability. <br><br>RESULTS were safely communicated to providers, and improvement resources were offered. A follow-up survey (survey 2 [S2]) was performed. <br><br>RESULTS: The survey participation rate was 59% (389/658). Eighty-four percent of providers had improved scores in S2. Mean top-box scores improved from 0.63 to 0.76 (P <.001). Providers deemed less approachable by nonprovider staff were also deemed less approachable by their peers (r = 0.82; survey 1). Forty-four percent reported improvement in the safety culture in S2. Twenty-eight percent of providers reported making efforts to improve how they were perceived by others. <br><br>CONCLUSIONS: Provider approachability surveys are a safe, effective method of assessing and encouraging positive interactions that promote trust and influence positive communication. The process created an opportunity to identify and assist providers who were less approachable.<p /> <p>Language: en</p>",
language="en",
issn="1549-8417",
doi="10.1097/PTS.0000000000000409",
url="http://dx.doi.org/10.1097/PTS.0000000000000409"
}