@article{ref1,
title="Can improving information to patients about emergency department processes reduce aggressive behaviour towards staff?",
journal="Emergency medicine Australasia",
year="2017",
author="See, Jody Anne and Catterson, Phillip",
volume="29",
number="5",
pages="597-598",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="1742-6731",
doi="10.1111/1742-6723.12858",
url="http://dx.doi.org/10.1111/1742-6723.12858"
}