@article{ref1,
title="Assaulted and unheard: violence against health-care staff",
journal="New solutions: a journal of environmental and occupational health policy",
year="2018",
author="Brophy, James T. and Keith, Margaret M. and Hurley, Michael",
volume="27",
number="4",
pages="581-606",
abstract="Health-care workers regularly face the risk of violent physical, sexual, and verbal assault from their patients. To explore this phenomenon, a collaborative descriptive qualitative study was undertaken by university-affiliated researchers and a union council representing registered practical nurses, personal support workers, and other health-care staff in Ontario, Canada. A total of fifty-four health-care workers from diverse communities were consulted about their experiences and ideas. They described violence-related physical, psychological, interpersonal, and financial effects. They put forward such ideas for prevention strategies as increased staffing, enhanced security, personal alarms, building design changes, &quot;zero tolerance&quot; policies, simplified reporting, using the criminal justice system, better training, and flagging. They reported such barriers to eliminating risks as the normalization of violence; underreporting; lack of respect from patients, visitors, higher status professionals, and supervisors; poor communication; and the threat of reprisal for speaking publicly. Inadequate postincident psychological and financial support compounded their distress.<p /> <p>Language: en</p>",
language="en",
issn="1048-2911",
doi="10.1177/1048291117732301",
url="http://dx.doi.org/10.1177/1048291117732301"
}