@article{ref1,
title="Investigating customer requirements for active safety and driver assistance systems with the "Real-life Analysis" approach",
journal="VDI Berichte",
year="2006",
author="Tattersall, S and Renner, G",
volume="2006",
number="1960",
pages="603-611",
abstract="We describe a new method for investigating automotive customer requirements - the Real-life Analysis approach. In this type of study, specially-equipped vehicles are lent to customers for the period of a week. Study participants use their vehicles as they normally would in daily life, but can contact a dedicated call-center at any time from their vehicle to report any critical situations, suggestions, problems or ideas. Additionally, vehicle CAN-Bus data monitoring enables particular driving situations to be identified as they occur, for example safety-critical situations such as strong braking, or the use of in-vehicle driver assistance or information systems. The call-center agents are immediately alerted - they contact the driver and interview him/her about the situation. In the data analysis phase, customer statements are collated and condensed to identify situations and areas with the highest relevance for product development and design. Finally, concrete design and development recommendations can be provided.  <p>Language: de.</p>  <p></p>",
language="de",
issn="0083-5560",
doi="",
url="http://dx.doi.org/"
}