@article{ref1,
title="Social stress and performance in human-machine interaction: a neglected research field",
journal="Ergonomics",
year="2019",
author="Sauer, Juergen and Schmutz, Sven and Sonderegger, Andreas and Messerli, Nadine",
volume="ePub",
number="ePub",
pages="1-15",
abstract="Given the increasing capabilities of highly automated systems, the article argues for a need to address the issue of social stress in human-machine interaction. It suggests a classification system of subordinate concepts found in the research literature under the heading of social stress. A review of the literature revealed a paucity of studies examining the effects of social stressors on performance. In particular, the review showed a shortage of experimental lab-based work, needed to establish clear cause-effect relationships. The article examined the suitability of different social stressors for lab-based research, not only when humans are the source of stress but also in so-called hybrid teams where social stress is caused by machine agents. The review shows that a closer link is needed between the separate literatures on social stress and automation. Finally, three mechanisms are proposed that may predict how social stress may affect performance: 'blank-out'-mechanism, 'rumination'-mechanism, and 'increased-motivation'-mechanism. Practitioner summary: Theories of ergonomics and human factors may benefit from a better integration of research and theoretical work in the domain of social stress. This is due to the increasing capabilities of machines to induce social stress.<p /> <p>Language: en</p>",
language="en",
issn="0014-0139",
doi="10.1080/00140139.2019.1652353",
url="http://dx.doi.org/10.1080/00140139.2019.1652353"
}