@article{ref1,
title="Evaluating and designing procedures in safety critical environments: a framework and taxonomy based on a critical review and synthesis",
journal="Theoretical issues in ergonomics science",
year="2019",
author="Surabattula, Deepti and Landry, Steven J. and Caldwell, Barrett S.",
volume="20",
number="4",
pages="489-506",
abstract="Past research in procedure following has primarily concentrated on the effect of procedure-related factors on procedure compliance and non-compliance. Non-compliance is generally considered to be uniformly negative, rather than the outcome that results from other factors. However, there is a general consensus that procedures are not designed for all situations, and that non-compliance can improve outcomes under certain situations. It is therefore important to understand procedure following based on outcomes and not only procedure compliance or non-compliance. To that end, a framework and taxonomy for understanding procedure following has been developed that enables researchers to focus on the outcome of following procedures, not simply on compliance and non-compliance.<p /> <p>Language: en</p>",
language="en",
issn="1463-922X",
doi="10.1080/1463922X.2018.1529205",
url="http://dx.doi.org/10.1080/1463922X.2018.1529205"
}