@article{ref1,
title="Evaluation of Lay Volunteer Crisis Telephone Workers",
journal="American journal of community psychology",
year="1975",
author="France, K",
volume="3",
number="3",
pages="197-220",
abstract="[Abstract unavailable]  <p>Language: en</p>",
language="en",
issn="0091-0562",
doi="",
url="http://dx.doi.org/"
}