@article{ref1,
title="The reliability and transparency bases of trust in human-swarm interaction: principles and implications",
journal="Ergonomics",
year="2020",
author="Hussein, Aya and Elsawah, Sondoss and Abbass, Hussein A.",
volume="ePub",
number="ePub",
pages="ePub-ePub",
abstract="Automation reliability and transparency are key factors for trust calibration and as such can have distinct effects on human reliance behaviour and mission performance. One question that remains unexplored is: what are the implications of reliability and transparency on trust calibration for human-swarm interaction? We investigate this research question in the context of human-swarm interaction, as swarm systems are becoming more popular for their robustness and versatility. Thirty-two participants performed swarm-based tasks under different reliability and transparency conditions. The results indicate that trust, whether it is reliability- or transparency-based, indicates high reliance rates and shorter response times. Reliability-based trust is negatively correlated with correct rejection rates while transparency-based trust is positively correlated with these rates. We conclude that reliability and transparency have distinct effects on trust calibration.<b>Practitioner Summary:</b> Reliability and transparency have distinct effects on trust calibration. <br><br>FINDINGS from our human experiments suggest that transparency is a necessary design requirement if and when humans need to be involved in the decision-loop of human-swarm systems, especially when swarm reliability is high.<p /> <p>Language: en</p>",
language="en",
issn="0014-0139",
doi="10.1080/00140139.2020.1764112",
url="http://dx.doi.org/10.1080/00140139.2020.1764112"
}