@article{ref1,
title="Workplace violence types in family health, offenders, reactions, and problems experienced",
journal="Revista Brasileira de Enfermagem",
year="2020",
author="Sturbelle, Isabel Cristina Saboia and Pai, Daiane Dal and Tavares, Juliana Petri and Trindade, Letícia de Lima and Beck, Carmem Lúcia Colomé and Matos, Vittória Zarpelão de",
volume="73 Suppl 1",
number="Suppl 1",
pages="e20190055-e20190055",
abstract="OBJECTIVE: to identify the types of violence that affect the health team in Family Health Units, their offenders, reactions and problems experienced by workers.   METHOD: a cross-sectional, concurrent mixed-type research. The Survey Questionnaire Workplace Violence in the Health Sector was applied to 106 workers from Family Health Units. Of these, 18 answered the semi-structured interview.   RESULTS: verbal aggression (65.1%), bullying (14.2%), racial discrimination (10.4%), physical assault (8.5%) and sexual harassment (4.7%) were prevalent. Patients were the main perpetrators of verbal aggression (79.4%) and bullying (46.7%). Workers responded by telling co-workers and reporting to the boss. Victims remained over-alert, vigilant and tense, relating exposure to violence to absenteeism and the desire to leave the profession.   CONCLUSION: verbal aggression is the most common violence with negative impact on workers' health and work performed.<p /> <p>Language: pt</p>",
language="pt",
issn="0034-7167",
doi="10.1590/0034-7167-2019-0055",
url="http://dx.doi.org/10.1590/0034-7167-2019-0055"
}