@article{ref1,
title="Resilient trade-offs between safety and profitability: perspectives of sharp-end drivers in Beijing taxi service system",
journal="International journal of occupational safety and ergonomics",
year="2020",
author="Tian, Jin and Wang, Zheying Lin And Feng",
volume="ePub",
number="ePub",
pages="ePub-ePub",
abstract="BACKGROUND: Trade-offs are common behaviors of resilient systems, when the systems adapt to changing situations to meet multiple goals. <br><br>OBJECTIVE: In the context of Beijing taxi service system (BTSS), this work investigates the sharp-end taxi drivers' trade-offs between work safety and business profitability, demonstrates their resilience in balancing these two goals, and identifies factors which contribute to the trade-offs. <br><br>METHODS: An empirical framework incorporating questionnaire surveys, semi-structured interviews, field observation, data screening and categorization was adopted. Data was collected from a random sample of 70 taxi drivers. <br><br>RESULTS: In the drivers' decisions we found slight bias in favor of profitability rather than safety (regardless of their finances), and a high level of resilience that the drivers had developed in making strategies for the trade-offs. Trip distance, possibility of traffic congestion, redundant consumption, weather conditions, road features, and real-time broadcast information were identified as determinants of the drivers' decision-making. Application: The findings informs BTSS organizational layers and regulators about the sharp-end's needs for productive safety, and provides an evidence base for making more definitive recommendations about support provision and resource re-allocation in an effective and proactive manner.<p /> <p>Language: en</p>",
language="en",
issn="1080-3548",
doi="10.1080/10803548.2020.1821511",
url="http://dx.doi.org/10.1080/10803548.2020.1821511"
}