@article{ref1,
title="Trans and gender-diverse peoples' experiences of crisis helpline services",
journal="Health and social care in the community",
year="2021",
author="Lim, Gene and Waling, Andrea and Lyons, Anthony and Pepping, Christopher A. and Brooks, Anna and Bourne, Adam",
volume="ePub",
number="ePub",
pages="ePub-ePub",
abstract="Crisis helplines are typically easily accessible and deliver interventions in a timely manner, regardless of geographical location. The efficacy and user experiences of these services are the subject of considerable interest within the field, but the experiences of trans and gender-diverse individuals remain unexplored despite high rates of mental ill health being documented in this population. A total of 134 trans and gender-diverse Australians were surveyed about their experiences of personal crises and of utilising crisis helplines. Within our sample, 84.2% (n = 113) of participants recognised at least one service - however, only 32.8% (n = 44) utilised a service to cope with a personal crisis. Participants cited poor recognition and understanding of the challenges specific to trans and gender-diverse individuals among helpline workers as a primary reason for avoiding these services, and articulated needs which were a poor fit for the one-off intervention model commonly employed by helpline services. In order for helpline services to be viable avenues of support for trans and gender-diverse individuals during a personal crisis, helpline workers must be sufficiently equipped to work with trans and gender-diverse callers and to facilitate their enrolment in 'traditional' mental health services.<p /> <p>Language: en</p>",
language="en",
issn="0966-0410",
doi="10.1111/hsc.13333",
url="http://dx.doi.org/10.1111/hsc.13333"
}