@article{ref1,
title="One-track mind: investigating positive and negative applications of non-technical skills in rail network control",
journal="Applied ergonomics",
year="2022",
author="Naweed, Anjum and Murphy, Philippa",
volume="106",
number="",
pages="e103840-e103840",
abstract="It is not just a rail driver but a &quot;system&quot; that drives a train and network controllers apply non-technical skills to facilitate their role as part of a team. However, because of siloed and distributed working, scenarios exist where network controllers may inadvertently increase operational safety risks. The aim of this study was to generate a better understanding of non-technical skill application in network controllers by identifying which skills and behaviours were associated with problematic ways of working, and which abilities were used to address error-producing scenarios, and thereby reduce risk. Use of a scenario technique and behavioural markers analysis of 61 scenarios generated from 55 network controllers in 8 organisations across Australia and New Zealand revealed a large and diverse application of non-technical skills. Careful consideration must be given to the way in which deficiencies in abilities and skills are addressed. Future research directions are given.<p /> <p>Language: en</p>",
language="en",
issn="0003-6870",
doi="10.1016/j.apergo.2022.103840",
url="http://dx.doi.org/10.1016/j.apergo.2022.103840"
}