@article{ref1,
title="Towards an electric scooter level of service: a review and framework",
journal="Travel behaviour and society",
year="2022",
author="Kazemzadeh, Khashayar and Sprei, Frances",
volume="29",
number="",
pages="149-164",
abstract="Although electric scooters (e-scooters) are gaining ground rapidly, research on analysing their users' experience lags far behind practice. Level of Service (LOS) is a promising approach to bridge the gap between research and practice via quantifying e-scooter riders' experience. We reviewed the state-of-the-art literature of e-scooters concerning their users' experience and proposed a preliminary framework for developing e-scooter LOS (SLOS). The findings suggest a lack of studies to evaluate SLOS, and e-scooters are rarely considered in the LOS estimation of other transport modes. Considering the impact of e-scooters in both modal substitute and supplement calls for unique SLOS indices in each scenario to reflect their user's experience realistically. Future studies should analyse the interaction of e-scooters with other road users, particularly pedestrians. This study highlights the importance of treating e-scooter as a distinct transport mode and contributes to matching policy and practice to integrate e-scooters into transport planning.<p /> <p>Language: en</p>",
language="en",
issn="2214-367X",
doi="10.1016/j.tbs.2022.06.005",
url="http://dx.doi.org/10.1016/j.tbs.2022.06.005"
}