@article{ref1,
title="Experiences of preventing violence in two high-risk sectors: a qualitative study of front-line workers",
journal="Work",
year="2023",
author="Andersen, Dorte R. and Karlsen, Iben L. and Jaspers, Sofie Ø and Pedersen, Anna Helene M. and Andersen, Lars Peter S. and Aust, Birgit",
volume="ePub",
number="ePub",
pages="ePub-ePub",
abstract="BACKGROUND: Exposure to workplace violence is associated with physical and/or psychological trauma. Despite its significant impact, little is known about front-line workers' experiences of preventing workplace violence. <br><br>OBJECTIVE: This study aimed to identify what workers identify as important to preventing workplace conflicts from escalating into violence. <br><br>METHODS: We conducted seventeen qualitative focus-group interviews with fifty-eight workers at the Danish Prison and Probation Service and psychiatric hospitals. We applied thematic analysis to identify types of violence-prevention practices, and prerequisites for successfully preventing workplace violence. <br><br>RESULTS: We identified two main categories of violence-prevention practices, and one main category of prerequisites for violence-prevention practices. Main category A), &quot;the individual worker's violence-prevention practices&quot; included the sub-categories, 1) identify the causes of workplace violence and potentially violent situations, 2) establish relationships, state rules, and set clear boundaries and 3) display empathy and communicate respectfully. Main category B), &quot;collaborative practices for preventing workplace violence&quot; included 4) communicate with co-workers, and share information and observations, 5) coordinate work, avoid being played off against colleagues, and support colleagues. Main category C), &quot;prerequisites for violence-prevention practices&quot; included 6) managing one's emotions, and 7) having sufficient time to do the job, and being a part of a stable team, whose members know each other and the inmates/patients&quot;. <br><br>CONCLUSION: This study contributes to a better understanding of the interplay among individual, collaborative, and contextual aspects of preventing workplace violence. We believe that an increased understanding of the complexity of preventing workplace violence in high-risk sectors is useful when designing comprehensive violence-prevention strategies.<p /> <p>Language: en</p>",
language="en",
issn="1051-9815",
doi="10.3233/WOR-220151",
url="http://dx.doi.org/10.3233/WOR-220151"
}