@article{ref1,
title="Analysis of Problems in Routine Controller-Pilot Communication",
journal="International journal of aviation psychology",
year="1993",
author="Morrow, Daniel and Lee, Alfred and Rodvold, Michelle",
volume="3",
number="4",
pages="285-302",
abstract="<p>[Abstract unavailable]</p>",
language="",
issn="1050-8414",
doi="10.1207/s15327108ijap0304_3",
url="http://dx.doi.org/10.1207/s15327108ijap0304_3"
}