@article{ref1,
title="Improving Pilot/Air Traffic Control Voice Communication in General Aviation",
journal="International journal of aviation psychology",
year="2002",
author="Prinzo, O. Veronika and Morrow, Daniel G.",
volume="12",
number="4",
pages="341-357",
abstract="[Abstract unavailable]  <p>Language: en</p>",
language="en",
issn="1050-8414",
doi="10.1207/S15327108IJAP1204_2",
url="http://dx.doi.org/10.1207/S15327108IJAP1204_2"
}