@article{ref1,
title="Inter-organisational communication and situational awareness in an emergency operation centre during major incidents",
journal="International journal of emergency management",
year="2021",
author="Sederholm, Teija and Ekman, Simo and Paakkonen, Heikki and Huhtinen, Aki Mauri",
volume="17",
number="1",
pages="47-64",
abstract="Sharing information between different public safety organisations plays a vital role during major incidents. Common situational awareness among the actors is a key element in achieving successful end results in managing and leading operations. In this study, the information flow for enabling situational awareness in an Emergency Operation Centre during a major incident is described. The data were collected during the preparedness exercise. Emergency Operation Centres play a fundamental role in creating collaborative awareness, familiarisation with organisations, long-term commitment, and thus in helping to tackle the known challenges in multi-authority coordination. In addition to being the place where critical far-reaching decisions were made, the Emergency Operation Centre played a very significant role as an information hub in cooperation and collaboration.   Keywords: collaboration awareness; command centre; common operational picture communication; emergency operation centre; incident; ICS; incident command system; major accident; multi-authority cooperation; situational awareness.<p /> <p>Language: en</p>",
language="en",
issn="1471-4825",
doi="10.1504/IJEM.2021.118771",
url="http://dx.doi.org/10.1504/IJEM.2021.118771"
}