@article{ref1,
title="Safe strategies for potentially violent patients, Part 1",
journal="Journal of medical practice management",
year="2007",
author="Alholm, Sarah E. and Dunn, Sheila G.",
volume="23",
number="2",
pages="86-89",
abstract="The first of a two-part series on workplace violence in the healthcare setting, this article focuses on what each individual healthcare worker can do to reduce the likelihood of a verbal assault escalating into a physical assault. Workplace violence is defined, and signs that may predict violent behavior are listed. Techniques to reduce the possibility that a healthcare worker will be injured in a violent situation are presented, including tips for spoken communication, body language, and disengagement. The second of the two-part series highlights administrative and operational steps that decrease the probability of experiencing workplace violence.<p /> <p>Language: en</p>",
language="en",
issn="8755-0229",
doi="",
url="http://dx.doi.org/"
}