@article{ref1,
title="Analyzing police hostage negotiations with the verbal interactional analysis technique",
journal="Journal of police crisis negotiations",
year="2001",
author="Fowler, R. and DeVivo, P.P.",
volume="1",
number="1",
pages="83-97",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="1533-2586",
doi="10.1300/J173v01n01_07",
url="http://dx.doi.org/10.1300/J173v01n01_07"
}