@article{ref1,
title="Stress and coping in helpers on a student 'nightline' service",
journal="Counselling psychology quarterly",
year="2001",
author="Pereira, A. and Williams, D.I.",
volume="14",
number="1",
pages="43-47",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0951-5070",
doi="10.1080/09515070110038019",
url="http://dx.doi.org/10.1080/09515070110038019"
}