@article{ref1,
title="Root cause analysis applied to the investigation of serious untoward incidents in mental health services",
journal="Psychiatric bulletin",
year="2004",
author="Neal, L.A. and Watson, D. and Hicks, T. and Porter, M. and Hill, D.",
volume="28",
number="3",
pages="75-77",
abstract="<p>[Abstract unavailable]</p><p>Language: en</p>",
language="en",
issn="0955-6036",
doi="10.1192/pb.28.3.75",
url="http://dx.doi.org/10.1192/pb.28.3.75"
}